Holiday Inn - Johannesburg Sunnyside Park, an IHG Hotel

The breakfast was wonderful with a complete selection of a continental/asian menu. The Waiters/Waitresses were extremely attentative. Congratulations should be given to the Reception Staff. The Lady who was in charge of the Transport Desk was extremely capable and ever ready to assist in tour bookings and advice to improve a visitor's choice. A huge thanks to Jim and Ben, the two main taxi drivers at the desk. Their knowledge of Jo'burg, it's people and history and the enviornment was of great assistance to my wife and self. If you wish for a secluded, peaceful stay, with no hassels, we cannot recommend the Holiday Inn Sunnyside Park, Johannesburg with great thanks so once again, thanks to everybdy.

We arrived in Johannesburg a little apprehensive about safety after having a less than positive taxi ride, taking us around many unsafe areas. When we checked in, we were assured the hotel was in a safe area and we would be safe in the gated space. This was true - it was great having security and gates around the hotel. The staff were all so friendly - from front desk to housekeeping to porters to chefs to servers, transport and security. Always smiling, always asking after us. Nothing was too much trouble. We made use of the hotel shuttle - our driver Jimmy was brilliant - calm, friendly and knowledgeable, and his aim was to keep us safe at all times. We also used the hotel’s travel arm - going to Soweto, Apartheid Museum and Pilanesberg. Our drivers were incredible - courteous, patient, knowledgeable and friendly. I loved the little details at the hotel - the patterns on tje velour chairs showed just how focused on the little things the staff are. Great value for money - would recommend!

Exceptional service by the staff. A special thanks to Millian who was of great assistance on Sat. As a black woman, you get nervous when you have to request another black woman for service. Most of the time, you are not recieved well. However, with Millian, it was a pleasanr experience. This proves that the staff is well trained and most importantly, is taken care of and is valued by the employer. So this is my view when it comes to staff behaviours in hospitality or retail service.

The breakfast and dinner time were very accommodative. The breakfast variations were ayoba and the taste. I liked the waiting area and how staff welcomed us and assisted us through the processes. I liked the shower utilities, availability of hands and body wash, conditioner, body wash in a big bottle. There was no need for us to ask for them in the morning after taking a shower at night.

The receptionist Millian was very helpful. She provided me with all the information and went our of her way to make me feel welcome and at home. Nkosi - waiter was very welcoming and was available for any enquiries pertaining to the restraunt. I felt at home.